Sue Welman, executive coach at True North Coaching and Consulting
Miscommunication is the mother of all screw-ups in the business world. A wrongly worded email, for example, can instantly infuriate or confuse your team.
How to communicate clearly via email:
Know your audience: Sue Welman, an executive coach at the Johannesburg-based True North Coaching and Consulting, says there are basically three types of email recipients you need to cater for: